CUSTOMER CARE REPRESENTATIVE
A customer service representative to manage customer queries and complaints, act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that your customers might face with accuracy and efficiency.
SKILLS SET:
- Persuasive speaking skills
- Empathy
- Patience
- Clear communication skills
- Self-control
- Ability to use positive language
- Adaptability
- Taking responsibility
- Effective listening
- Attentiveness
- Thick skin
RESPONSIBILITIES:
1. Communicating with clients and customers about their experience with a product or service
2. Providing advice on purchasing product or service
3. Answering clients or customers questions property
4. Taking or processing orders for a products or services
5. Listening to clients complaints and resolving it