fbpx

CUSTOMER CARE REPRESENTATIVE

CUSTOMER CARE REPRESENTATIVE

A customer service representative to manage customer queries and complaints, act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that your customers might face with accuracy and efficiency.

SKILLS SET:

  • Persuasive speaking skills
  • Empathy
  • Patience
  • Clear communication skills
  • Self-control
  • Ability to use positive language 
  • Adaptability
  • Taking responsibility
  • Effective listening 
  • Attentiveness 
  • Thick skin

RESPONSIBILITIES:

1. Communicating with clients and customers about their experience with a product or service
2. Providing advice on purchasing product or service
3. Answering clients or customers questions property
4. Taking or processing orders for a products or services
5. Listening to clients complaints and resolving it